Terms & Conditions
Contact details:
G E BRIGHT ELECTRICAL LTD, 5 TEME STREET, TENBURY WELLS, WORCESTERSHIRE WR15 8BB
Tel: 01584 810286
Email: gebright@btconnect.com
Making a purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy the order. As soon as our office picks up the order we will contact you to arrange delivery for usually the same or next day. We accept PayPal, Visa and Mastercard
Tax Charges
All orders include 20% VAT .
Credit Card Security
All credit card numbers are encrypted in the software used at PayPal when the order is placed using encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Shipping and handling
Delivery
All deliveries will be carried out by our own delivery service. Please note we do not deliver outside our store post code areas shown. Deliveries are to ground floor level, we reserve the right to add an additional charge where stairs or difficult access may involve additional delivery operatives. We will talk through the access to your property when arranging the delivery.
Recycling
You can now recycle your old electricals with us. If you’re buying a new electrical item, we will recycle your old one for a small charge. Why recycle? Unwanted electrical equipment is the UKs fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health. We can help. We are pleased to offer our customers the chance to recycle their old electrical items when purchasing a new item from us.
Delivery schedule
We deliver your order right away. We will contact you to arrange a suitable delivery slot and ask should you want connection and/or removal of old product etc.
Back orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Guarantee
We guarantee your satisfaction. All our products are brand new boxed stock and come with a minimum of 12 months manufacturers guarantee. Where products on our site show a longer guarantee this is either direct with the manufacturer or via a reputable extended warranty insurer.
Returns Policy
Cancellations
You can cancel your online purchase at any time either before or up to 14 days after delivery by:returning the product to one of our stores (please bring your receipt with you and the card you paid with, so it can be credited)Telephoning us on 01584 810286 – please have your order reference and delivery details to hand. (please note a charge will be made for collection of goods)
Your product must be complete, unused and in ‘as new’ condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. Any ‘Free Gifts’ received with the product must also be returned.
You will receive a full refund, and the cancellation is free of charge provided you return the product to a store. A charge will be made to collect the product from the delivery address. If you choose another method of return, you must bear the costs.
We cannot cancel your purchase when:
You return your product to a store without proof of purchase.
The goods were a special order to your specification.
Return of faulty goods
The following are guidelines. Wherever possible we will respond to your individual circumstances.
Any fault with your product within 12 months of delivery (or other defect with your order), will be covered by the manufacturers guarantee and an in-house service call can be arranged by following the details on your receipt. We will always offer you an exchange if the fault occurs within 28 days of delivery.
To qualify for a refund or exchange the product must be:
In otherwise “as new” condition. And complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging).
Please return the product to any of our stores or contact us on 01584 810286. If a fault occurs while you are abroad, please contact us after you return to the UK.
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear, or consumable items (e.g.batteries).
Any refund due to a fault or other defect will include a refund of the applicable delivery charge. We will also pay for the costs of collecting goods for replacement or refund if they are not taken into a store.
Missing, damaged or incorrect orders
We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, please contact us on. In the unlikely event that a product arrives damaged or faulty, please follow the instructions in the delivery documents.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS
Privacy & Cookie Policy
G E BRIGHT ELECTRICAL do not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option.
GDPR Statement
At G E Bright Electrical Ltd, we are committed to data privacy and protection of our customers data. In order to ensure our continued and improved compliance with GDPR we will follow the below principles:
- To process data fairly and lawfully;
- Processing data only for specified and lawful purposes;
- Data processed is adequate, relevant, and not excessive;
- Data processed is accurate and, where necessary, kept up to date;
- Data is not kept longer than necessary;
- Data is processed in accordance with an individual’s consent and rights;
- To store data securely
- To ensure that data is not transferred to countries outside of the European Economic Area (EEA) without adequate protection
What does this means for our Clients/ Customers?
As a Client/ Customer of G E Bright Electrical Ltd, we will only process your data if it complies with the principles set out above. If at any point, you feel that data we hold for you is inaccurate or needs to be updated, please inform us as soon as possible, and we will arrange for this to be amended.
GDPR also gives individuals the right to be forgotten. If you would like to exercise your right to be forgotten, please contact us at G E Bright Electrical Ltd, 4-5 Teme Street, Tenbury Wells, Worcs WR15 8BB and outline what data you would like us to remove and your reasons. There may be circumstances where we will be unable to process your request, however, we will assess each request on an individual basis.
Installation notes for customers
Electric cookers
The most common problem we encounter when fitting electric cookers is that the existing cooker cable is not the correct size. We can sometimes change this quite easily for a small charge. If we cannot change the cable we may not be able to fit your appliance.
Washing machines/dishwashers
We will connect to a suitable point (ie existing washing machine taps and waste pipes). If these are not suitable and we have to change taps, extended hoses, or alter plumbing in any way, an extra charge may apply. We may have to re-book to complete extra plumbing or electrical work after quotation has been accepted.
Lino/cushion flooring
We will take the utmost care when fitting your appliance but we cannot accept responsibility for any damage that is caused due to the nature and condition of the floor covering. If you have new flooring please put down some type of protective covering.
Access
Please assist us by making access as clear as possible. We may need to use a sack truck in your property so please protect your flooring. We will take great care but appliances can be very heavy.
